**Privacy Policy**
*Last updated: December 10, 2024*
This Privacy Policy describes how *AY Garden Collection* (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from *www.aygardencollection.com* (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
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### *Changes to This Privacy Policy*
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
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### *How We Collect and Use Your Personal Information*
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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### *What Personal Information We Collect*
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
#### *Information We Collect Directly from You*
Information that you directly submit to us through our Services may include:
- *Contact details* including your name, address, phone number, and email.
- *Order information* including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- *Account information* including your username, password, security questions, and other information used for account security purposes.
- *Shopping information* including the items you view, add to your cart, save to your account (e.g., loyalty points, reviews, referrals, or gift cards), or purchase.
- *Customer support information* including the information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
#### *Information We Collect About Your Usage*
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
#### *Information We Obtain from Third Parties*
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
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### *How We Use Your Personal Information*
- *Providing Products and Services:* We use your personal information to provide you with the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, and managing your account.
- *Marketing and Advertising:* We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you advertisements for products or services.
- *Security and Fraud Prevention:* We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- *Communicating with You and Service Improvement:* We use your personal information to provide customer support and improve our Services.
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### *Cookies*
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience.
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### *How We Disclose Personal Information*
We may disclose your personal information to third parties for purposes such as:
- *Vendors or third parties* who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
- *Business and marketing partners* to provide services and advertise to you.
- *Affiliates* within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.
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### *User Generated Content*
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
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### *Third-Party Websites and Links*
Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites, and our inclusion of such links does not imply endorsement of their content or operators.
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### *Children's Data*
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
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### *Security and Retention of Your Information*
While no security measures are perfect, we take reasonable steps to protect your personal information. How long we retain your information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
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### *Your Rights*
Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or restrict the processing of your information. You may exercise these rights by contacting us using the details below.
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### *Complaints*
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
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### *International Users*
Your personal information may be transferred, stored, and processed outside the country you live in. If we transfer your personal information out of Pakistan, we will rely on recognized transfer mechanisms, such as standard contractual clauses.
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### *Contact*
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
- *Email:* info@aygardencollection.com
- *Address:* CP 100, 3rd Floor, Defense Raya Golf Club, Fairways Commercial, DHA Phase 6, Lahore.
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This Privacy Policy ensures transparency and trust in how we handle your personal information at *AY Garden Collection*.